Legal

Personal data processing policy

Last updated: October 2026.

Courtesy translation. The Spanish version (Política de tratamiento de datos personales) is the binding text; in case of any discrepancy, the Spanish version prevails.

1. Data controller

DRD SOUL S.A.S., identified with NIT 901682505-1, domiciled in Bogotá, Colombia y San Francisco, Estados Unidos. Email: hola@soul.com.co.

2. Legal framework

This policy complies with Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and the other rules on personal data protection in Colombia.

3. Data we collect

Through the contact form: name, company, WhatsApp number, the service line you are interested in and the message you write. Also browsing data associated with cookies and browser identifiers, which Google Analytics and Google Tag Manager collect pseudonymously (they do not identify you by name). We do not request sensitive data or data of children or adolescents. Answering is optional.

4. Purpose

We use your data to answer your request, send you a commercial proposal, follow up on that proposal and measure how the site works. We do not sell your data. We only share it with processors that provide services for these purposes.

5. Processors and international transfer

To provide the service we work with processors: the site hosting (Cloudflare, Inc.), the transactional email used for internal notices (Resend, Inc.), Google (Tag Manager and Analytics) for measurement, and Soul’s own CRM hosted on our hosting. If you choose to write to us on WhatsApp, that conversation is also governed by the terms and privacy policy of WhatsApp (Meta Platforms, Inc.). Some of these processors operate outside Colombia, in the United States. By accepting this policy you authorize the international transmission of your data to these processors, which apply security measures.

6. Your rights

As a data subject you may know, update, rectify and delete your data; request proof of the authorization; be informed about the use of your data; revoke the authorization; and file complaints with the Superintendence of Industry and Commerce.

7. How to exercise them

Write to hola@soul.com.co stating your name, your request and a way to reply. We answer inquiries within ten (10) business days and claims within fifteen (15) business days at most, as required by law.

8. Security and retention

We keep your data with reasonable technical measures and only for the time needed for the purposes described, or as required by law.

9. Authorization

By ticking the acceptance box on the form you authorize the processing of your data under this policy.